Whether you’ve booked a property by the beach, at a resort, or in many other locations with us at Top Villas, a frequently asked question is ‘what to expect on arrival to the home?’
For guests booked in to stay in our beautiful villas and vacation homes, we’ve put together your top FAQs – so you can be prepared to kick back and enjoy your stay!
Where do I get my check-in details?
A few weeks prior to arrival, your villa information pack will be sent out via email in PDF form. This will include all your check-in details such as the door code, directions to the villa, the villa address, management company details and check-in/out times.
What supplies will there be?
Upon arrival, there will be a small bundle of supplies provided for you including toilet roll, dishwasher tablets and hand soap etc. Once this has been used up, you’ll need to replenish and restock. For an Orlando villa, nearby is a Publix store and other supermarkets that’ll stock everything you could possibly need.
Where can I order food to be in the villa when we arrive?
We can arrange welcome packs to be prepared and delivered before arrival, which range in a variety of groceries. These packs differ in price depending on what they contain and can be altered if requested.
Does the home come with towels and linens?
Each villa will come provided with linens, bath/shower, and hand towels for all guests. We recommend taking your own pool towels as they will not be accommodated in the villa.
What to do if I’m not happy with something at the villa?
During your stay if you aren’t happy with anything in the villa, the best thing to do is call the management company. Their details are found in your villa information pack and they are located onsite, therefore close by to resolve any issues you may have.
Have I got pool heating?
We recommend to check your cost breakdown or contract as it will be there, if it’s not included request for it to be added. There is an additional fee for pool heating which can be paid over the phone. If you have paid and arrived at the villa where the pool isn’t heated, phone the management company; they’ll come over to fix it for you.
How does the door code work?
The doors can vary on what type of locks are given; all will be electronic. You’ll be given your door code in the villa information pack and to use it simply type it in, and the door should then open. Locking the door can differ too, if you have any trouble please get in touch with the management company.
How do I book a vacation home?
If you’re beginning your search or are at the inquiry stage, you’ll easily be able to explore our award-winning villa collection and book directly online. Alternatively, our dedicated Sales team and Travel Planners are happy to discuss your upcoming vacation requirements over the phone, by email or online chat.
